Frequently Asked Questions

Here is a selection of the most frequently asked questions.

If you can't find what you're looking for then please call us on 0845 009 2788 or email events@breezeassist.com

• What is assist:events?
• What is the lite event package?
• What is the plus event package?
• What is the premier event package?
• What are Event Administrators and Event Managers?
• Who can add events to the calendar?
• Can I check the events being posted by the public?
• Can event details be changed once submitted?
• Are outdated events automatically deleted from our calendar?
• How often can we update our Event calendar?
• As an Administrator can I change the copy content of the emails I send out?
• Can I add photos or images to events?
• Are there any restrictions to the image or photo file size?
• I have a number of events that are held at the same venue - do I have to enter the same venue details each time?
• Do you have a customer support line?
• Do I need to install special hardware for assist:events?
• Do you provide any in house training?
• How does the free trial work?
• How much does it cost?

What is assist:events?

assist:events is an online events promotion system. It allows an organisation to list events or activities on their website.

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What is the lite event package?

The lite event package is our standard event package. It consists of the following features and functionality:

• Public search facility
• Administrator log-in details
• One off option to tailor system generated emails
• Extra options e.g. download a PDF, register your interest in an event, ask a question to the event organiser)
• Free system upgrades, including enhancements to existing features

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What is the plus event package?

The plus package consists of the following features and functionality:

• ALL the features of the lite package plus EITHER the Event Manager or Public Submit facility. This gives either members of the public or Event Managers the ability to submit their own events.

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What is the premier event package?

The premier package consists of the following features and functionality:

• ALL the features of the plus package and BOTH the Event Manager and Public Submit facility. This gives both members of the public and Event Managers the ability to submit their own events.

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What are Event Administrators and Event Managers?

Event Administrators ultimately manage the events system.

The Event Administrator can select who they want to be as Event Managers. Event Managers are responsible for submitting events, making any appropriate changes when required and are the main contact if a member of the public has any queries about one of their events.

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Who can add events to the calendar?

• A member of the public can submit an event, this will automatically be sent directly to the Event Administrator for approval before going live
• An Event Administrator can post details on the calendar directly, either for their own event, a member of the public's event or an Event Manager's
• An Event Administrator can create an Event Manager and give them a personalised login access, enabling them to add, delete or amend only their own events

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Can I check the events being posted by the public?

Yes. Members of the public can submit events through the system. However the event details will first be sent to the Events Administrator for them to approve/decline accordingly. This ensures that no inappropriate material is posted.

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Can event details be changed once submitted?

Yes. Event Administrators and Event Managers can update event details and these will be updated immediately on the system. If a member of the public wants to make any changes to an event they've already submitted, the event details will be resent to the Events Administrator for approval, before going live on the system.

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Are outdated events automatically deleted from our calendar?

No, because if an event is to be held again you can use the same event details as previously but just change the dates/times etc. It will be up to the Event Administrator to clear down any old events that are no longer required.

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How often can we update our Event calendar?

You can update your calendar as often or as little as you like.

As an Administrator can I change the copy content of the emails that are sent out?

Yes, we can customise your email copy for automatic emails which are generated by the system. This is a one off process, which is undertaken once you have purchased your events package. You will however, also get the opportunity to edit certain emails before they are sent, for example, when approving or rejecting an event.

Can I add photos or images to events?

Yes. When adding a new event, you have the option of uploading up to 10 images or photos that will be displayed with the event on the events calendar website. These images will be displayed by clicking on the 'view image' or 'view gallery' button on the event details page. You can also delete uploaded images at any time.

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Are there any restrictions to the image or photo file size?

No. This is because any images you upload will be converted to jpeg. format. Images uploaded that exceed 340 pixels in width or 250 pixels in height will be resized proportionately to fit within these dimensions. Each image uploaded will be displayed as a thumbnail image and the first one uploaded will automatically be selected as the main image, which will appear on the main event details page. You can easily change which is the 'main image' if you decide to display multiple images.

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I have a number of events that are held at the same venue - do I have to enter the same venue details each time?

No. If you are an Administrator or Event Manager, when adding a new event once you have provided the venue details, you can click on a save button which will store this information for future use. You also have the option to edit or delete this at a later date. This venue information is specific to each user - you cannot therefore edit other user's event date.

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Do I need to install special hardware for assist:events?

No investment in hardware is required. assist:events is a hosted solution, held and maintained on our Breeze IT web servers. These are maintained in a secure location, with high bandwidth connections to the Internet and battery backup to achieve a resilient, high-speed service to our customers. All data is regularly backed up.

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Do you provide any in house training?

Yes. We can provide comprehensive training on all elements of the events system, on your premises for up to 6 people. There is an additional charge for this.

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How does the free trial work?

We can mock up a working version of your own events system, so you will be able to see exactly how it will sit within your existing site.

What's more, we've populated the events database with a variety of dummy events, so you can appreciate how your own events will be displayed. We'll also provide you with a helpful two page guide, which will ensure you'll get the most out of your free trial. We can set up your free trial within 48 hours of you giving us the go ahead. If during the free trial you have any questions we'll be on a hand to help you.

Should you not want to purchase assist:events after the free trial is ended, that's fine but we think you'll find it so useful you won't want to go without!

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How much does it cost?

For detailed costings for each events package, please call us on 0845 009 2788 or email events@breezeassist.com

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